VP Commercial Excellence & Customer Experience (m/w/d)

Outokumpu is accelerating the green transition as the global leader in sustainable stainless steel.

Our business is based on the circular economy: our products are made from 95% recycled materials, which we then turn into fully recyclable stainless steel.

This steel is utilized in various applications across society, including infrastructure, mobility, and household appliances.

We are committed to 1.5°C target to mitigate climate change, and with up to 75% lower carbon footprint than the industry average, we support our customers to reduce their emissions.

Together, we are working towards a world that lasts forever.

Outokumpu Corporation employs approximately 8,500 professionals in close to 30 countries, with headquarters in Helsinki,

Finland and shares listed in Nasdaq Helsinki. Read more: www.outokumpu.com  

In this Role, you’ll spearhead the transformation of our global commercial organization towards world class specialty business capabilities.

Your mission: to elevate sales, marketing, application development & technical, pricing, service, and digital strategy — all while building a world-class customer experience.

You’ll shape strategy, inspire leaders, and drive measurable impact across the business.

What You’ll Lead & Deliver:

• Lead Leaders & Teams - Inspire high-performing commercial teams across clusters. Create trust, build capability, and drive collaboration.
• Set the Standard in Pricing - Design and implement pricing strategies tailored to regional and industry dynamics. Lead pricing excellence globally.
• Fuel Digital Growth - Accelerate digital marketing and lead management initiatives. Improve the customer journey through innovation and teamwork.
• Shape Commercial Excellence - Run annual diagnostics. Turn insights into high-impact initiatives. Guide change, manage partners, and deliver business value.
• Leverage Intelligence - Develop a leading CE system powered by market, customer, and competitor data. Enable smart, data-driven decisions.
• Champion Strategic Initiatives - Collaborate with top leadership on high-level projects that shape the future of our commercial organization.

What You Bring to the Table:

• A degree in Business, Economics, or similar (Bachelor’s or Master’s)
• Experience in senior commercial roles with business line responsibility
• Track record in change management and driving major transformation programs to success
• Strong background in corporate and industrial manufacturing B2B environments (e.g. chemicals, metals, …)
• Strategic and financial acumen, paired with analytical thinking
• Proficient in project leadership, tools, and modern commercial approaches
• Digitally experienced and data-driven decision-maker
• Proven leader, excellent communicator, and cross-functional influencer
• High integrity, visionary mindset, and passion for excellence
• Intercultural skills and experience working abroad in global organizations

What success looks like:

• From strategic ambition backwards identify the critical success factors relative to the organization’s current capabilities to develop, refine and implement the Commercial Excellence and Customer Experience roadmap.
• Track and achieve key performance indicators aligned with the Commercial Excellence strategy. Drive continuous improvement and transparency
• Deliver measurable business impact
• Establish and maintain a strong opportunity pipeline for new business generation, ensuring long-term, sustainable growth
• Achieve best-in-class customer satisfaction through enhanced service levels, value-based engagement, and commercial innovation

Why Join Us?

This is your chance to drive global transformation at Outokumpu, leave a lasting footprint, and lead a commercial journey that puts people, performance, and customers first.

What We Offer:

• Work with a team of top experts and innovators in a dynamic, collaborative environment
• Opportunities for personal and professional development in a global industry leader
• Flexibility and support for balancing work and life
• Competitive benefits tailored to your location

Location: Based in Europe with flexibility to travel to various locations.
 

If you’re passionate about driving innovation and transformation, we want to hear from you! Submit your application by 5 th,of June 2025.
 

For questions about your application, please contact Franziska Luxem, Talent Acquisition Partner by e-mail at franziska.luxem@outokumpu.com.

At Outokumpu, we promote diversity, equity, and inclusion. We make every effort to ensure all employees feel welcome, heard, and have equal opportunities.