IT Service Manager (Krefeld)

Join Outokumpu’ s IT Insourcing Journey!  

Role Title: IT Service Manager  

Location: Krefeld, Germany  

Are you ready to shape the future of IT with Outokumpu?  

We are excited to announce our IT Insourcing Project as we expand our IT team across multiple sites. This is your chance to be part of a significant transformation that will drive innovation, quality, and growth within our global organization.   

What You’ll Do:  

As an IT Service Manager in IT Operations Solutions, you will be the key contact for IT-related topics within your service area or site, ensuring that services are not only available but run efficiently and effectively. Your role is crucial in driving continuous improvement, service management, and further development of IT services and solutions. You will:  

• Manage IT Services: Oversee daily operational tasks, ensuring services are running smoothly and efficiently, while preparing and managing service budgets.  
• Monitor and Report: Keep a close eye on service performance, providing regular reviews and reports to ensure all targets are met.  
• Drive Improvement: Actively seek and implement efficiency improvements, harmonization, and rationalization within your service area.  
• Collaborate and Lead: Work closely with business stakeholders, IT teams, and external partners, chairing the Change Advisory Board (CAB) and leading site service meetings.  
• Ensure Compliance: Manage licenses and 3rd party service contracts, maintain service documentation, and ensure the accuracy of the service structure and ITSM System & Configuration Database.  
• Enhance User Experience: Work towards improving business satisfaction and end-user experience, ensuring the services provided meet the needs of the organization.  
• Project Management: Take charge as a project manager for small projects at your site or within your service area.  
• Coordinate and Harmonize: Lead the coordination of development and project activities, including process harmonization and solution/application consolidation, in partnership with IT and business teams.  
• Cyber Security & Lifecycle Management: Focus on cyber security improvements and IT system lifecycle management to ensure the resilience and reliability of services.  

Why Join Us?   

• Grow with Us: We are committed to offering growth opportunities that keep knowledge in-house and develop your IT skills.  
• Be Part of a Transformation: Join us in Q3/Q4 and be among the first to take part in our exciting new phase.  
• Make an Impact: Help us improve the quality of our development efforts.  

What We’re Looking For:  

• An academic degree or equivalent qualifications.  
• 5+ years of experience in IT Service Management.  
• ITIL Foundation certification and experience with Project Management methodologies.  
• Fluency in German and English, both spoken and written.  
• An analytical approach with proven proactive skills in continuous improvement.  
• The ability to build trust and respect through excellent cooperation and communication skills.  
• Experience in vendor management and IT budgeting is preferred.  
• Familiarity with service performance monitoring and reporting tools.  
• Experience in the manufacturing industry is an advantage.  

What We Offer:  

• Competitive salary and benefits package.  
• Opportunities for professional growth and development.  
• A vibrant, inclusive work environment where your ideas matter.  

You will report to: Head of Operations Solutions, Central Europe.  

Application deadline:  

Submit your application in English by December 31st, 2024. Early applications are encouraged as the position may be filled before the final deadline.  

For More Information Contact:  

• Mark Frey, Head of Operational Solutions Central Europe at mark.frey@outokumpu.com  

At Outokumpu, we promote diversity, equity, and inclusion. We make every effort to ensure all employees feel welcome, heard, and have equal opportunities.  

Outokumpu is the global leader in stainless steel. The foundation of our business is our ability to tailor stainless steel into any form and for almost any purpose. Stainless steel is sustainable, durable and designed to last forever. Our customers use it to create civilization’s basic structures and its most famous landmarks as well as products for households and various industries.  Outokumpu employs some 8 500 professionals in more than 30 countries, with headquarters in Helsinki, Finland and shares listed on Nasdaq Helsinki. www.outokumpu.com