Network Operations Lead

NOC Manager

We are looking for a NOC Manager to build and lead our Network Operations Center function, ensuring stable, secure, and efficient IT operations. You will play a key role in transitioning services from third-party providers to an internal team and building a high-performing NOC organisation.

What you will do:

• Build and develop the NOC function together with the Head of Compute and Network team, including hiring and onboarding NOC Engineers.
• Lead daily NOC operations, ensuring service availability and performance against SLAs and KPIs.
• Manage incidents, alerts, and events, acting as the escalation point for major incidents.
• Lead, coach, and develop NOC Engineers, including performance management and resource planning.
• Manage team rotas, on-call arrangements, and operational reporting.
• Ensure compliance with ITIL processes (Incident, Problem, Change, and Request Management).
• Drive root cause analysis, continuous improvement, automation, and AI opportunities to improve NOC efficiency.
• Collaborate with internal stakeholders, vendors, and technical teams to manage risks and improve service reliability.

What we are looking for:

• Significant experience in a Network Operations Centre or IT Operations environment.
• Previous experience leading technical support or operations teams.
• Strong knowledge of network technologies and tools, including Palo Alto, Aruba, and EfficientIP.
• Broad understanding of infrastructure technologies.
• Strong leadership, stakeholder management, and organisational skills.
• ITIL Foundation certification preferred.
• Industry certifications are an advantage.
  
  

   

  What We Offer

  • International, diverse, and highly collaborative working environment
  • Hybrid work model (2 times per week on-site)
  • Private life insurance (Ergo Hestia)
  • Comprehensive medical care (Lux Med)
  • Pension scheme (PPK with PZU)
  • Multisport card supporting an active lifestyle
  • Annual performance bonus (STI) rewarding results and contribution
  • Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
  • Modern office located at Żelazna 2, Katowice
    
    
    Salary range in Poland: 17 700 - 21 100 zl. gross. Final offer depends on candidate's experience and competence.

  📄 Employment Details

  • 3-month probation period
  • Permanent employment contract

  📬 Application

  Please send your CV in English.

  We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application!

Join us to build and lead a modern NOC capability and shape the future of our network operations!