EUS Application Specialist (VDI)

Interested in developing your expertise in modern workplace technologies? Join our End User Services team as an Azure Virtual Desktop (AVD) Specialist and help ensure a reliable, secure, and seamless digital workplace experience for our employees.

What you'll do

• Support the day-to-day operations of Azure Virtual Desktop (AVD), including host pools, session hosts, workspaces, and published applications
• Perform standard operational tasks such as start/stop, resizing, reimaging, and maintenance using Nerdio Manager
• Assist with golden image updates, patching, validation, and session host refresh activities
• Monitor platform health, performance, scaling, and alerts, resolving or escalating issues where needed
• Troubleshoot user sessions, connectivity, RDP/SSO, FSLogix profiles, and performance issues
• Maintain accurate ITSM tickets, CMDB records, runbooks, and knowledge articles
• Follow ITIL processes, security standards, and change management procedures
• Collaborate with Service Desk, Architects, Service Managers, Cyber Security, Application Owners, and external partners to improve service quality and automation
• Provide 3rd level support for End User Services, including participation in an on-call rotation

What you'll bring

• Bachelor's degree in IT, Information Systems, or equivalent practical experience
• 2+ years of experience in IT support, service desk, Windows administration, or End User Computing
• Knowledge of Azure Virtual Desktop, including host pools, session hosts, workspaces, and application groups
• Understanding of Azure virtual machines, networking, and storage
• Familiarity with Windows 10/11 multi-session environments and FSLogix profiles
• Experience with Nerdio Manager is an advantage
• Basic PowerShell skills and strong analytical troubleshooting abilities
• Understanding of ITSM processes, documentation, and change management
• Strong communication skills and fluent English
  
  

   

  What We Offer

  • International, diverse, and highly collaborative working environment
  • Hybrid work model (2 times per week on-site)
  • Private life insurance (Ergo Hestia)
  • Comprehensive medical care (Lux Med)
  • Pension scheme (PPK with PZU)
  • Multisport card supporting an active lifestyle
  • Annual performance bonus (STI) rewarding results and contribution
  • Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
  • Modern office located at Żelazna 2, Katowice

  📄 Employment Details

  • 3-month probation period
  • Permanent employment contract

  📬 Application

  Please send your CV in English.

  We appreciate your interest in joining our team and thank all applicants for their submissions. The position will remain open until a suitable candidate is found. We encourage you to apply as soon as possible. We look forward to receiving your application!