Concept Owner, Customer Experience and Commerce

Join Our Dynamic Team as a Concept Owner

Are you an experienced IT professional with a passion for driving innovation and delivering customer-centric solutions? We have an exciting opportunity for you to take ownership of our CRM and Marketing related applications. We're looking for a talented and motivated Concept owner, Customer Experience & Commerce with expertise in CRM and Marketing solutions and related processes.

Why Join Us?

• End-to-End Responsibility: As a Concept owner, you’ll manage the full development lifecycle - from backlog grooming with business counterparts to delivering business value through sprints. Be at the forefront of impactful projects.
• Agile and Traditional Methodologies: Work in a dynamic environment where agile methodologies are the norm, but traditional project management is also valued. Your versatility will be highly valued.
• Global Impact: Collaborate with remote teams across multiple locations and companies, gaining exposure to diverse perspectives and leading change with stakeholders from various cultures.

What You’ll Bring

• Experience: Several years of successful IT development and operations management in a multinational, multivendor environment, with a focus on Sales and Marketing related solutions. Experience working with data integrations.
• Technical Expertise: Strong understanding of system development and hands-on experience on CRM and Marketing solutions, enabling you to effectively challenge and collaborate with partners.
• Qualifications: A relevant academic degree is required. Agile certification (e.g., SAFe) is a plus and reflects your commitment to continuous improvement.
• Leadership: Proven ability to manage remote teams, vendor relationships, and system implementations. You’re a self-starter who thrives on responsibility and accountability.
• Communication Skills: Fluent in English (spoken and written) with excellent interpersonal skills. You can present and negotiate effectively at all levels and manage customer relationships with business stakeholders.

Your Responsibilities

• End-to-End Ownership: Lead development and IT operations for assigned applications as CRM and Marketing Automation ensuring those alignment with business goals. Manage the vendor ecosystem, and work closely with platform teams. for technical expertise. Drives standardization, automation, and improvement initiatives.
• Sales and Marketing knowledge: ensuring that key process capabilities are supported in solution development. Tight collaboration with Marketing and Sales to ensure the
• Stakeholder Management: Build strong relationships with Sales, Brand and Marketing stakeholders. Lead change initiatives and drive business value realization.
• Financial Management: Oversee the application lifecycle, including budgeting and KPIs, demonstrating strategic IT service delivery.
• Project management: acts as Project Manager for small scale of projects and continuous enhancements
• Training & Support: facilitate and support the key super user network for CRM related topics.