ServiceDesk Specialist Poland

About Us: Outokumpu is a global leader in stainless steel manufacturing, committed to innovation and sustainability. We are seeking a dedicated IT Support Specialist to join our team and provide exceptional 1st level support to our end users.

Key Responsibilities:

• Provide 1st level support to end users via phone calls, chat, email, and our support portal.
• Troubleshoot and resolve technical issues using solutions from our knowledgebase.
• Escalate unresolved tickets to 2nd level support teams and third-party suppliers.
• Assist users with IT service requests.
• Ensure all actions are accurately recorded in our ITMS tool.
• Perform user administration tasks across various IT systems.
• Utilize and contribute to the development of our existing knowledgebase.

Qualifications:

• IT degree or equivalent qualifications.
• Minimum of 2 years of experience in Service Desk or IT support.
• Fluent in English and the local language, both spoken and written.
• Excellent analytical and problem-solving skills.
• Strong communication and customer service skills.
• Experience with standard IT management tools such as Active Directory, O365, and Windows.
• A mindset geared towards learning and skill development.
• Experience with ServiceNow or a similar ITSM tool is preferred.

Why Join Us?

• Be part of a global leader in stainless steel manufacturing.
• Work in a dynamic and innovative environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

If you are passionate about IT support and eager to contribute to a leading company, we would love to hear from you. Apply today to join the Outokumpu team!