Service Desk Specialist

As a global leader in Stainless Steel, we're seeking a dynamic Service Desk Specialist to be part of our IT Services team in Calvert, Mobile County, Alabama.

We invite you to explore this exceptional career opportunity. In this role, you will provide first level IT support for users of the organization's IT services.

Outokumpu is the global leader in sustainable stainless steel. We employ some 9,000 professionals in more than 30 countries who set the gold standard for innovation. The Americas is headquartered in Calvert, Mobile County, Alabama; home to one of the most technically advanced integrated stainless-steel mill in the United States. The Americas’ footprint also expands to San Luis Potosi, Mexico, which is the only stainless steel cold rolling mill plus service center in the country. Additionally, Outokumpu business area Americas has a commercial office in Brazil.

What you will bring:

• IT degree or equivalent qualifications will be reviewed
• Two years of Service Desk or IT support experience
• Experience with standard IT management tools (Active Directory, O365, Windows)
• Experience with ServiceNow or similar ITSM tool

 Competencies and Skills:

• Strong analytical and problem solving skills
• Excellent communication and customer service skills
• Mindset to learn and develop skills
• Bilingual is preferred

Some of the key activities you will be responsible for:

• Provide 1st level support for end users through phone calls, chat, email and support portal
• Troubleshoot and resolve technical issues, applying solutions found in the knowledgebase
• Escalate tickets that are unable to be solved in 1st level to 2nd level support teams and 3rd party suppliers
• Support users with requesting IT services
• Ensure that all actions are recorded in our ITMS tool
• Perform user administration tasks in different IT systems
• Use and help develop the existing knowledgebase

 What we offer:

• Competitive benefit package including health, dental, disability, life and voluntary insurance options.
• Time to recharge through PTO plus paid holidays and parental leave.
• Work-life balance with a flexible work schedule so you can focus on your professional and personal priorities.
• Retirement plan and company matching up to 6%
• Employee Assistance Program.
• An equal opportunity employer committed to creating a diverse and inclusive workplace.

 Salary Range: US $ 67,500 to $ 92,800

 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. 
 
If you need an accommodation to complete any part of the application process due to a disability or medical condition, you may call 251-281-3631 or email humanresources.sl-usa@outokumpu.com.